Dispute avoidance. A non-confrontational approach to the management of construction contracts

Publication Year

2008

Document Status

Current

Abstract

Identifies the types, causes and anatomy of disputes before offering a toolkit of management techniques to avoid costly ADR, arbitration or litigation procedures. Ranges from technical advice about the importance of familiarising oneself with a contract and keeping good records through to active listening, body language and managing expectations. Looks at what to do once a dispute exists, addressing dispute mapping and analytical problem-solving through to framing, negotiation and de-escalation.

Document History

Published: August 2008.

Author

Morgan, D. B.

ISBN

9781859462973

Publisher Information